InKnowledge is a single source of data for all communication channels

Unload your call center. Increase customer loyalty
Be in the knowledge

Knowledge base is the core of up-to-date information

Преимущества для главной

Get answers really fast

4 types of search that work both separately and together for fast and correct results

Train employees

Reducing mentoring costs

Update your content in one click

Up-to-date content will be available automatically in all communication channels in one click

We are here to help you structure and manage your knowledge in all formats
to quickly find answers, optimize customer support, reduce mentoring costs and increase customer loyalty

InKnowledge is a knowledge management system

  • REDUCE CALL CENTER COSTS

    Increases call center productivity by 15-30% with our content search capabilities
  • REDUCE CUSTOMER SERVICE TIME

    Reduce the average request processing time by 18-40%. No need to keep customers on hold. All information is easy and quickly available
  • REDUCE MENTORING COST 

    Handy and easy to use scripts will help you reduce up to 45% cost on training new employees
  • PROVIDE YOUR CUSTOMERS WITH SELF-SERVICE

    The number of customer support calls can be reduced by up to 60%. Customers can easily find the necessary information on their own

Сегменты для главной

Choose your business scope

State sector

InKnowledge is the core of information that government agencies provide to citizens and organizations in the form of services or references. High-quality provision of self-service decreases the number of incoming calls to contact centers by up to 3 times. A well-chosen knowledge base allows to increase the service speed by at least 30%

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Insurance

Knowledge Base implementation allows insurance companies to reduce operational risks and quickly immerse staff in product features. With the knowledge base, it is easy to update product information in all communication channels automatically

More
Banks

Create a single source of information for all your communication channels. Let your customers easily get up-to-date information about your products and services on your website. Provide your customer support with a handy tool that helps to get right answers in the right time during the phone conversations with your clients

More
Telecom

Integrate knowledge base to your CRM and communication channels to increase customer requests processing. As a self-service portal InKnowledge takes the load off the call center and allows to train new employees faster

More
Industrial enterprise

Systematization of all technical and production documentation will reduce the time to access it, will help your sellers be quick and competent with your customers and will reduce the mentoring costs

More
E-commerce

Fill the knowledge base with products and processes content, so customers can figure out how to make a purchase, change an item or return it without technical support. Suppliers and logistics companies can also quickly understand the specifics of your site, platform or marketplace

More
State sector

InKnowledge is the core of information that government agencies provide to citizens and organizations in the form of services or references. High-quality provision of self-service decreases the number of incoming calls to contact centers by up to 3 times. A well-chosen knowledge base allows to increase the service speed by at least 30%

More
Insurance

Knowledge Base implementation allows insurance companies to reduce operational risks and quickly immerse staff in product features. With the knowledge base, it is easy to update product information in all communication channels automatically

More
Banks

Create a single source of information for all your communication channels. Let your customers easily get up-to-date information about your products and services on your website. Provide your customer support with a handy tool that helps to get right answers in the right time during the phone conversations with your clients

More
Telecom

Integrate knowledge base to your CRM and communication channels to increase customer requests processing. As a self-service portal InKnowledge takes the load off the call center and allows to train new employees faster

More
Industrial enterprise

Systematization of all technical and production documentation will reduce the time to access it, will help your sellers be quick and competent with your customers and will reduce the mentoring costs

More
E-commerce

Fill the knowledge base with products and processes content, so customers can figure out how to make a purchase, change an item or return it without technical support. Suppliers and logistics companies can also quickly understand the specifics of your site, platform or marketplace

More

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