InKnowledge is a single source of data for all communication channels

InKnowledge is the core of information that government agencies provide to citizens and organizations in the form of services or references. High-quality provision of self-service decreases the number of incoming calls to contact centers by up to 3 times. A well-chosen knowledge base allows to increase the service speed by at least 30%

Knowledge Base implementation allows insurance companies to reduce operational risks and quickly immerse staff in product features. With the knowledge base, it is easy to update product information in all communication channels automatically

Create a single source of information for all your communication channels. Let your customers easily get up-to-date information about your products and services on your website. Provide your customer support with a handy tool that helps to get right answers in the right time during the phone conversations with your clients

Integrate knowledge base to your CRM and communication channels to increase customer requests processing. As a self-service portal InKnowledge takes the load off the call center and allows to train new employees faster

Systematization of all technical and production documentation will reduce the time to access it, will help your sellers be quick and competent with your customers and will reduce the mentoring costs

Fill the knowledge base with products and processes content, so customers can figure out how to make a purchase, change an item or return it without technical support. Suppliers and logistics companies can also quickly understand the specifics of your site, platform or marketplace